Customers Already Use WhatsApp — Answer Their Questions First
WhatsApp has over two billion users worldwide. In Southeast Asia, it's not just a messaging app — it's how people communicate with businesses. Customers message companies on WhatsApp to ask about products, check prices, and make enquiries, often expecting a response within minutes.
Most businesses can't keep up with that expectation manually. A single WhatsApp number monitored by one person can only handle so many conversations before response times slip. Most of those messages are the same handful of questions — and those are exactly the ones an AI chatbot can answer before they ever reach your phone.
What Questme Answers for You
Questme.ai acts as a knowledgeable assistant for your business — one that knows what you've told it and answers visitors immediately. It handles the questions customers would otherwise send you on WhatsApp:
If a question falls outside what the bot knows, it says so rather than making something up, and offers to take the customer's contact details so your team can follow up.
Trained on Your Own Products and Services
The biggest difference between a useful chatbot and a frustrating one is whether it actually knows your business. Generic chatbots give generic answers. By default, Questme.ai answers only from content you provide — your product pages, your catalogues, your service descriptions, your policies.
This means when a customer asks "what's included in the Pro plan?" or "can I return this after 14 days?" or "do you deliver to Johor Bahru?" — the bot pulls the exact answer from your knowledge base and responds accurately. Not a generic redirect. Not a placeholder. The actual answer.
When something changes — new products, new pricing, a new policy — add or update the source in your dashboard. A web page is indexed when you add it, so click Re-sync on the source in your dashboard after you edit the page.
Answers Around the Clock
Many customers send questions outside business hours — evenings, weekends, public holidays. With a human-only setup, those messages sit unanswered until someone checks the phone. By then, the customer may have moved on.
Put your bot's link in your WhatsApp Business profile, greeting message and away message. A customer who messages you at midnight taps the link and gets an answer straight away — and if lead capture is on, leaves their details for your team.
Works Alongside Your Existing WhatsApp Number
You don't need to change how your business operates, and nothing connects to your WhatsApp account. Your number stays yours: add it to your bot and the chat shows a tap-to-WhatsApp button, so customers who want a person can reach you directly. On Pro and Scale, handoff keywords such as "speak to someone" also email your team.
Your team still handles the conversations that matter most. The bot just removes the noise — the repetitive, answerable questions — so your team's time is spent where it genuinely makes a difference.
Why WhatsApp Is the Best Channel for Customer Support in Asia
Across Singapore, Malaysia, Indonesia, Thailand, and much of Asia-Pacific, WhatsApp dominates business communication. Customers are already comfortable using it. They don't need to download a new app, create an account, or navigate a website chat widget.
That is why a chat link shared from WhatsApp works: customers stay in the app they trust, tap once, and get an answer without hunting through your website. For businesses operating in this region, WhatsApp is where your customers expect to find you — and Questme makes sure their questions get answered.
Answer Your WhatsApp Questions
Before They Reach You
Add your business knowledge, put the bot on your website, and share its link from WhatsApp Business — from day one.
Start free: 1 bot, 100 chats/month, no credit card. Upgrade anytime.